A plumber can solve many problems at home such as a leaky faucet, broken toilet flush, clogged drains and flooded washroom. As homeowners, you count on them to do the job well and fix the problem permanently.
Communicating effectively with your plumber will add value through the fixing process. While solving the problem, plumbers take time to point out the issue and to explain ways of maintenance to avoid future breakdowns.
Select a reliable plumber and trust them to do a good job! Encouraging an effective dialogue with your plumber will help in solving your plumbing problems effectively as well as give you insight of what signs to look for in future to avoid similar occurrences. Here are some tips on effectively communicating with your plumber:
1. Stay calm
When a problem occurs, homeowners are likely to react with panic. First see if the problem can be fixed without a plumber. If you or your family members cannot solve the problem, then the next step is to call the plumber immediately. If the problem occurs at night and is a major problem like a flooded washroom, contact the plumber’s emergency telephone number. Stay calm until the plumber arrives. Once the plumber is at your home, let them prioritize the tasks based on his or her professional findings.
2. Know the basics of plumbing
If you have basic knowledge of your plumbing system, you may be able to solve some issues temporarily until the plumber arrives. For instance, knowing about the main plumbing valve can help stop a leak. When the plumber arrives, you can explain the issue so they can act immediately to fix the source of the problem.
3. Remember an estimate is not the final cost
Generally, an estimate is mistaken to be the exact cost and this can lead to arguments after the job is done. An estimate is based on the description of the problem over the phone, whereas there could be other factors that will emerge on site. Once the plumber has investigated the problem, he or she can give you an accurate cost of the work to be carried out. Do not be disappointed with the cost being higher than the estimate. Instead, ask the plumber to explain the difference so you know why you are paying more than the quote.
4. Don’t be afraid to ask questions
You may be curious to know about how the plumbing system works and what potential problems you can experience. The plumber can provide you with these answers. Do not be afraid to ask questions on the overall plumbing system or the existing problem.
You can also ask questions on the plumber’s experience and how he or she has solved similar problems in the past. At the end of the service and once the work is complete, do not forget to ask how you can prevent the problem from reoccurring.
5. Avoid trying to supervisor, host or hover during the fixtures
Give time and space for the plumber to perform the fixtures. The job is always done well when there is no one around to interrupt or watch over the work. Trust the plumber to do the job. They will call out when they have any clarifications.
Remember the plumber charges by the hour, so interruptions can be costly. You may want to be courteous by offering a coffee or drink. This is not a bad gesture. However, most plumbers prefer to get straight to work and they do not want to think they are drinking coffee on your time. You can always offer them a glass of water, while they are working on fixing the problem.